CETIS provides strategic and technical advice, guidance and support across the entire Student Journey landscape and its business contexts.

Higher Education Providers are going through a period of turbulence and rapid change, with the student experience the defining feature, so many are having to redesign service delivery and information accessibility and to create more flexible, traceable and student-centred services.

In particular, we can help providers and other organisations negotiating change in **managing** areas such as:

- recruitment, retention and completion  
- applications and admissions  
- managing student choices  
- enrolment  
- learning analytics  
- business intelligence  
- employability  
- eLearning

using **methodologies** such as

- service design  
- as-is/to-be process analysis  
- enterprise architecture  
- systems thinking methodologies  
- maturity models

and using **techniques** and **technologies** such as

- Software Sustainability Maturity Model  
- data modelling  
- data mapping and transformation  
- data visualisation  
- Agile project management  
- Agile software development  
- service design blueprinting  
- workshops and structured interviews  
- support to information and data standards implementation

## Case Studies

**[Jisc: Employability Skills Match – Developing a Pilot Service For Improving Student Employability Skills](/content/student-journey-transformation/case-study-jisc-employability-skills-match-developing-a-pilot-service-for-improving-student-employability-skills/index.html)**  
_Scott Wilson, Simon Whittemore and Simon Grant_  
**Service Offer:** Digital Credentials  
**Business Area:** Employability  
**Techniques Used:** Service Design  
**Service Type:** Consultancy

**[Improving Enrolment and Induction Processes](/content/student-journey-transformation/case-study-improving-enrolment-and-induction-processes-at-the-university-of-bradford/index.html)**  
_Alan Paull_  
**Client:** University of Bradford  
**Service Offer:** Process improvement  
**Business Area:** Enrolment  
**Techniques Used:** Service Design  
**Service Type:** Consultancy  
**Role:** Project Manager, Designer